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JozzyOnlineStore – Refund Policy*
JozzyOnlineStore – Refund Policy*At Jozzy Online Store, customer satisfaction is our priority. Please read our refund policy carefully:
*1. Eligibility for Refunds*
– Refunds are only applicable for items that are *damaged*, *defective*, or *incorrect* upon delivery.
– Refund requests must be made *within 3 days* of receiving the item.
*2. Non-Refundable Items*
– Items damaged due to customer mishandling.
– Clearance or discounted items.
– Personal items (e.g., underwear, cosmetics) once unsealed.
*3. Refund Process*
– Contact us via WhatsApp or email with proof (photos/videos) of the issue.
– Once approved, refunds will be processed within *5–7 working days* to your original payment method.
*4. Exchange Option*
If you prefer, you may exchange the item instead of receiving a refund, subject to availability.
*5. Contact Us*
+234 703 574 7494 